This includes information you provide us when you create an account, fill out a form or prescription, use our services or contact us.  We may collect the following categories of information:

• Personal Information: Full name, Phone number, Email address, Residential or delivery address, Date of birth,
• Health and Prescription Information: Prescription details submitted for refills or enquiries,
• Health-related information voluntarily provided by you.

Note: Health information such as medication, medical history and allergies is treated as sensitive data and is handled with strict confidentiality.

• Technical and Usage Information: IP address, browser type and device information, pages visited and time spent on our website, cookies and similar tracking technologies.

How We Collect Information

• Register or fill out forms on our website
• Upload or submit prescriptions
• Contact us via email, phone, or online forms
• Subscribe to newsletters or promotions
• Browse our website (via cookies and analytics tools)

How We Use Your Information

• Dispense medications and process prescription requests
• Provide pharmaceutical care and related services such as medication delivery
• Respond to enquiries and provide customer support
• Improve our website, products, and services
• Send important notices, updates, or promotional information (with your consent)
• Comply with legal, regulatory, and professional obligations such as pharmacy laws and state and federal regulations.

Legal Basis for PROCESSING, SHARING AND DISCLOSING your information:

We do not share your personal information. We process personal data based on one or more of the following: Your consent – We will not share your information for any other purpose (e.g., marketing by a third party) without your explicit written authorisation. You may revoke this authorisation at any time.  With Healthcare Providers & Insurers – To your doctor, other treating pharmacies, or your insurance plan/payer for treatment, payment, and healthcare operations.  Compliance with legal or regulatory obligations – if required by law or court order, or if necessary to protect the rights, property, or safety of Lizmok Pharmacy Limited, our patients, or the public.  Legitimate business interests – We engage trusted third-party vendors to perform services on our behalf, such as website hosting, data analysis, payment processing, and prescription delivery. These vendors are contractually obligated to protect your information and use it only for the services we request.

Your Privacy Rights and Choices

You have certain rights regarding your information:

• • • Access and Correction: You have the right to access and request corrections to your personal and health information. Contact our Privacy Officer to make such requests.
    • Marketing Communications: You can opt out of receiving promotional emails by using the “unsubscribe” link in any email. You will continue to receive transactional messages related to your pharmacy care.
    • Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Data Security

We implement robust administrative, technical, and physical safeguards designed to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, secure servers, access controls, and ongoing staff training. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.

Retention of Information

We retain your personal and health information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and professional obligations (as required by state and federal law), resolve disputes, and enforce our agreements.

Links to Other Websites

Our website may contain links to third-party sites (e.g., health information resources). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your privacy rights, please contact our designated Privacy Officer